Costa Viva
Costa Viva is made for those who live on their own terms - for slow mornings, sharp fits, and days that end on rooftops, coastlines or out at sea.
Maison Élenoir
For those who dream in linen, live for golden hours, and dress like life is a summer in Portofino.
Frequently asked questions
How long does an order take to be delivered?
Orders typically take 2-6 business days to ship from our warehouse. Delivery time will then depend on your location. You cantrack your order with the provided tracking number. For personalized assistance, please contact our customer support. We appreciate your patience and your trust in Maison Élenoir.
How can I track my order?
Once your order is placed, you will receive a confirmation email with a tracking number. We provide real-time shipping updates to keep you informed.
If you have any more questions don't hesitate reaching our customer support team info@maisonelenoir.com
Returns & Refunds
Return Policy
At Maison Élenoir, we want you to be completely satisfied with your
purchase. If for any reason you are not, we gladly accept returns under
the following conditions:
- Return Period:
You have the right to return any item within 14 days of
receiving your order. To be eligible for a return, your item must be unused and in the same condition that you received it, including the original packaging. - How to Return:
To initiate a return, please contact our customer service team at
info@maisonelenoir.com with your order number and reason for return. We
will provide you with instructions on how to send your item back to us. - Return Shipping:
Customers are responsible for the cost of return shipping. Please ensure the item
is packaged securely and sent via a traceable shipping service. We cannot be held responsible for items that are lost or damaged during return transit. - Refund Process:
Once we receive and inspect the returned item, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within14 days. - Exchanges:
We only replace items if they are defective or damaged. If you need to
exchange it for the same item, contact us at info@maisonelenoir.com - Return Address:
Please send us an email at info@maisonelenoir.com
Contact Information
Feel free to contact us with any questions, concerns, or feedback you may have. We're here to assist you!
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